Administrator Does a Collingwood constant current LED fitting work with KNX? 24 Apr 2026 Product Support Constant current light fittings from Colllingwood lighting are supplied with a specific type of constant current driver that doesn’t work with a standard KNX LED driver. However, it is possible to con... Learn
Administrator What are the different ways to connect to ETS via IP? 24 Apr 2026 Product Support The KNXnet/IP Tunnelling connection is a direct connection to a KNX line with no filter table. However a filter table may still be in operation at a higher level either in a twisted pair line coupler ... Learn
Administrator What is the device password for the Gira G1? 24 Apr 2026 Product Support After updating the firmware to V2.0.422 or higher, the Gira G1 is protected by a device password. The password can be found on a label on the Gira G1. If no password is noted here, the password is "de... Learn
Administrator KNX IP Devices not being found when using Parallels on a Mac? 24 Apr 2026 Product Support Sometime when using Parallels on a Mac the network connection can lock up causing IP Interfaces and Routers to not show up in ETS. To solve this right click on the Windows desktop icon and select conf... Learn
Administrator Why is my KNX blind run time longer than the parameterised value? 24 Apr 2026 Product Support Some blind actuators have a default overrun of 20% to ensure the blind has fully reached the stop or close position. This ensures subsequent positional commands are more accurate. On Gira blind actuat... Learn
Administrator Control of Velux 24 Apr 2026 Product Support Control of Velux from third party controllers has always been a thorny question. Here are number of work arounds: 1. KLF 200 - best used with a KNX relay as its hard to get the short/long commands on ... Learn
Administrator Why do only some KNX IP Routers work with external systems? 24 Apr 2026 Product Support Within the KNX specification there is an allowance for manufacturers to include their own data within the KNX IP telegram and if the KNX communication stack is implemented correctly there will be no c... Learn
Administrator What is the difference between a KNX IP Interface and a KNX IP Router? 24 Apr 2026 Product Support A KNX IP Interface allow you to program and connect to the KNX bus over IP. It supports direct tunnelling connections and most IP Interfaces support multiple simultaneous connections. A KNX IP Router ... Learn
Administrator Why am I getting a memory block failure when downloading to a Gira KNX IP Router? 24 Apr 2026 Product Support This error can occur when the application in ETS and the firmware in the device are on different versions. To resolve this, first check the IP router (2167 00) is on the latest firmware using the late... Learn
Administrator Why does a keypad configured with relative dimming only dim a small range? 24 Apr 2026 Product Support By default some keypads are configured to send a step telegram with a small dimming range such as 3%. This works with some dimmers but not others. Therefore it is important to make sure that the keypa... Learn
Administrator How to Put Basalte Keypads in Programming Mode Without Removing the Front Cover 24 Apr 2026 Product Support Deseo To start programming mode keep the left sensor touched and tap the right sensor four times. Sentido To start programming mode touch one surface and simultaneously tap four times on the surface d... Learn
Administrator Can the Gira Smoke Detector be used as a Heat Detector? 24 Apr 2026 Product Support Yes it can, by adjusting the DIP switches mounted under the label. Please consider the CE conformity of the smoke alarm device, as per DIN EN 14604, will not be valid once the DIP switch cover plate i... Learn
