KNX Support & Troubleshooting Guide

KNX Introduction Series - Part 1 - Fundamentals, Advantages and Aesthetics

24 Apr 2026 Product Support

This series of videos is intended as an introduction to KNX. If you work through the series you will have enough information about KNX to choose if it is right for your business or your project. The s...

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How do I enable KNX online catalogue in ETS

24 Apr 2026 Product Support

Go to https://my.knx.org/shop/product?product_type_category=&product_type=online-knx-product-catalog Login to your account and purchase the license as if it was a product. You will not be charged for ...

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Creating an inscription on Gira's marking website

24 Apr 2026 Product Support

With the Gira inscription service you can order the full range of Gira rocker covers, but with your own wording and symbols. This makes it a really great solution for easy control of your automation s...

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Which way should I mount a Kaiser dry lining back box?

24 Apr 2026 Product Support

When using the Kaiser range of dry lining back boxes the tendency is to mount it with the wall fixing screws top and bottom and the keypad screws left and right. This is ok for most keypads however it...

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Which cable is suitable for extending temperature Probes?

24 Apr 2026 Product Support

KNX cable, or a lighting flex (.5 or .75) Cat 5e/6 is not recommended as the cores can snap when terminating....

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Is it possible to invert a logic output on the Gira X1 or L1 in Gira Project Assistant?

24 Apr 2026 Product Support

To invert a logic output in the Gira Project Assistant logic editor you need to right-click on the output and select Inverter. You can also change the output to send by change or convert the type. Onc...

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How do I interface Mitsubishi Ecodan with KNX

24 Apr 2026 Product Support

To integrate the Mitsubishi Ecodan system it needs to come installed with its own Modbus RTU/ BACnet interface the MelcoBEMS Mini This has either a Modbus RTU or BACNet connnection that can be interfa...

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Why won't Gira Device Portal recognise S1 credentials?

24 Apr 2026 Product Support

When registering an S1 in the Gira Device Portal, the S1 needs to be powered and able to access the Device Portal. You cannot pre register the device. If the S1 is powered and connected to the network...

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Intesis WMP interfaces for Fujitsu AC models depending on supplied 2- or 3-wire wall controllers

24 Apr 2026 Product Support

It is not always easy to tell whether Intesis gateways can be easily connected to newer model Fujitsu AC units. There is no indication from the Fujitsu model number if the acceptable wall controller (...

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Fujitsu AC stopped communicating with KNX after a power outage when using an IntesisBox FJ-RC-KNX-1i?

24 Apr 2026 Product Support

When a Fujitsu AC indoor unit is turned on, it scans its control line for any controllers or interfaces. As this scan is only performed on initial start up, it is imperative the IntesisBox FJ-RC-KNX-1...

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Intesis Panasonic PA-RC2-WMP comms problem in AUS/NZ

24 Apr 2026 Product Support

Issue of non-communication between Panansonic AC units and Intesis PA-RC2-WMP-1 when installed with a Panasonic keypad on the same bus. Some Panasonic heatpumps in AU/NZ cannot support the power consu...

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How to resolve display issues or network connection issues on the Gira G1 KNX Room controller

24 Apr 2026 Product Support

When using a shielded Cat6 or Cat7 cable (recommended) display issues can be caused by incorrect termination of the shield or drain. On the G1 this should be making firm contact with the metal plate u...

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