Administrator KNX IP Devices not being found when using Parallels on a Mac? 24 Apr 2026 Product Support Sometime when using Parallels on a Mac the network connection can lock up causing IP Interfaces and Routers to not show up in ETS. To solve this right click on the Windows desktop icon and select conf... Learn
Administrator Why is my KNX blind run time longer than the parameterised value? 24 Apr 2026 Product Support Some blind actuators have a default overrun of 20% to ensure the blind has fully reached the stop or close position. This ensures subsequent positional commands are more accurate. On Gira blind actuat... Learn
Administrator Control of Velux 24 Apr 2026 Product Support Control of Velux from third party controllers has always been a thorny question. Here are number of work arounds: 1. KLF 200 - best used with a KNX relay as its hard to get the short/long commands on ... Learn
Administrator Why do only some KNX IP Routers work with external systems? 24 Apr 2026 Product Support Within the KNX specification there is an allowance for manufacturers to include their own data within the KNX IP telegram and if the KNX communication stack is implemented correctly there will be no c... Learn
Administrator What is the difference between a KNX IP Interface and a KNX IP Router? 24 Apr 2026 Product Support A KNX IP Interface allow you to program and connect to the KNX bus over IP. It supports direct tunnelling connections and most IP Interfaces support multiple simultaneous connections. A KNX IP Router ... Learn
Administrator Why am I getting a memory block failure when downloading to a Gira KNX IP Router? 24 Apr 2026 Product Support This error can occur when the application in ETS and the firmware in the device are on different versions. To resolve this, first check the IP router (2167 00) is on the latest firmware using the late... Learn
Administrator Why does a keypad configured with relative dimming only dim a small range? 24 Apr 2026 Product Support By default some keypads are configured to send a step telegram with a small dimming range such as 3%. This works with some dimmers but not others. Therefore it is important to make sure that the keypa... Learn
Administrator How to Put Basalte Keypads in Programming Mode Without Removing the Front Cover 24 Apr 2026 Product Support Deseo To start programming mode keep the left sensor touched and tap the right sensor four times. Sentido To start programming mode touch one surface and simultaneously tap four times on the surface d... Learn
Administrator Can the Gira Smoke Detector be used as a Heat Detector? 24 Apr 2026 Product Support Yes it can, by adjusting the DIP switches mounted under the label. Please consider the CE conformity of the smoke alarm device, as per DIN EN 14604, will not be valid once the DIP switch cover plate i... Learn
Administrator How to Reset the Gira IP Router 24 Apr 2026 Product Support A factory reset can be carried out directly on the device via a sequence performed during start-up. Make sure that the device is switched off Press and hold the programming button and switch on the de... Learn
Administrator Where is the Programming Button on the GIRA G1? 24 Apr 2026 Product Support This is accessed via the menu on the device. From the home page press the small cog on the top right and then press 's ystem' . At the bottom of the list you will find 's tart KNX programming mode' .... Learn
Administrator I Have Forgotten to Link a cable to a KNX keypad Position - Is There a Wireless Solution? 24 Apr 2026 Product Support Yes, there is - If you install a KNX media coupler within range of the keypad you can use a KNX RF Keypad which is battery powered. The range is 30 meters through 2 walls, but additional media coupler... Learn
